This policy explains what the Kenya Sugar Mummies connection fee covers, how to pay safely and when you can ask for a refund or a replacement introduction.
The connection fee
Ksh 750, paid once
No subscription and no hidden charges. Other countries are listed on Payment Details.
What it covers
Reviewing your request, contacting the member, arranging the introduction and follow up support.
Confirm before paying
Payment numbers can change. Always confirm the current number with Admin Mary G.
Keep your receipt
Send the M-Pesa transaction code to the admin so your payment can be matched.
When you are eligible
Contact the admin within 7 days of payment with your transaction code if:
- You paid twice or paid too much. The extra amount is refunded.
- No introduction was attempted within 7 days. You receive a full refund or a new introduction, whichever you prefer.
- The member is no longer available. Choose another post at no extra cost, or ask for a refund.
- The member does not reply within 72 hours. You receive one replacement introduction at no extra cost.
When a refund is not available
- The introduction was completed and contact details were shared, but one of you decided not to continue.
- You changed your mind after the introduction was arranged.
- A relationship or arrangement did not develop as you hoped.
- You gave false information or broke our Terms and Conditions.
- You paid a number not confirmed by Admin Mary G, or paid a member directly.
- The request was made more than 7 days after payment.
How to ask for a refund or replacement
Contact us
Call 0739 254 302 or use Reporting and Support.
Share the details
Your name, the number you paid from, the transaction code and the reason.
We review it
The team replies within 3 working days.
Refund sent
Approved refunds go back to the same mobile money number.
Questions about a payment?
Contact Admin Mary G with your transaction code and the team will help.